FAQs

Q?

Are there any penalties in case I have to cancel my pre-paid Pod booking?

A:

We are offering free cancellation and full refund (less USD 10.00 processing fee per pod) until 48 hours prior to scheduled check-in time. Any cancellation received within 48 hours, or no show, will incur a 100% cancellation fee. Unless you notify us by email on delay@gosleep.aero in case of a flight delay and you receive our acknowledgement, the reservation will only be held for max. 1 hour after scheduled check-in time. Afterwards the booking will automatically be cancelled and the Sleeping Pod will be released without any refund.

Q?

Do I have to reserve my Sleeping Pod in advance?

A:

You don’t have to, but it is recommended. Please note that we are currently only offering a pre-booking facility for Abu Dhabi Airport. Sleeping Pods at Dubai International Airport cannot be booked yet in advance.

Q?

How long in advance should I make my reservation for Abu Dhabi?

A:

Being primarily a transit hub, Abu Dhabi Airport gets very busy during the night when flights from the West connect to the East, and vice versa.

We currently operate 21 Sleeping Pods in Abu Dhabi, but as of September/October we anticipate to have 30+ units. Demand is high, especially during the night/morning peaks between 22:00-10:00 hrs, and if you want to increase your chance that there is a Pod waiting for you, we strongly recommend that you book well in advance.

Regrettably, we can only accept pre-bookings until 48 hours prior to your check-in time; in such cases, and if you would like to use a Pod on the spot, we invite you to visit us at Terminal 3 next to Gate 35 at Abu Dhabi Airport. (Map here)

Q?

Can I pre-book a Sleeping Pod and pay on arrival in Abu Dhabi?

A:

Unfortunately not. All bookings without pre-payment will be treated on a “first come, first served” basis subject to availability.

Q?

Is it possible to pay with my Credit Card?

A:

Advance bookings will be invoiced through PayPal in US$ only for payment by credit card.

At our on-site reception counters we are accepting cash payment in AED, SAR, US$, AU$, EUR and GBP, and the following Credit Cards: VISA, MasterCard, Diners Club, UnionPay and JCB.

Q?

Does the Pod come with a Pillow and Blanket?

A:

Each Pod rental includes a disposable cover for the headrest at no extra cost. For extra comfort we also offer rental pillows (with disposable covers); blankets, Snooze Kits with eye shades/socks/ear plugs, Shower Kits and other convenience items are available for sale.

Q?

Is there a minimum stay required?

A:

Due to the current summer peak season pre-bookings can only be accepted with a minimum stay of two hours per pod for day time check-in after 10:00 hrs and latest check-out by midnight, and a minimum stay of six hours applies to advance bookings only during the night between 22:00 and 10:00 hrs. For walk-ins on the spot, and subject to Pod availability, the minimum stay is only one hour or parts thereof. Our charges are always by the full hour though.

Q?

How long has GoSleep been operational in the Middle East?

A:

GoSleep was launched at Abu Dhabi Airport as a world’s first in April 2013 and has since evolved to become the largest dedicated Sleeping Lounge to be found at any global aviation hub. As part of our expansion, and in partnership with marhaba services, GoSleep Pods are now also   operational inside two marhaba lounges at Dubai International Airport.

Q?

How do I find GoSleep at Abu Dhabi Airport?

A:

The GoSleep® Lounge at Abu Dhabi Airport is located inside the transit area. However, due to construction works close to our previous location, as of 19 October 2014 you will find us in temporary premises on the 2nd floor at Terminal 3.

After disembarking from your arriving flight at Terminal 1, please follow the signage to Terminal 3, then go up one floor opposite the security check. If you already arrive at Terminal 3, simply follow the long corridor past the Etihad transfer desks towards Arrivals.

 Do not proceed all the way to Passport Control / Baggage Claim as you will not be able to re-enter the transit area until a few hours prior to the departure time of your connecting flight!

 If you require assistance or if in doubt, please consult any of the airport staff, or go to an Airport Information Counter and ask for directions to the temporary GoSleep location on the 2nd floor at Terminal 3.

 A map of our temporary location is available here.

Q?

Can I access the Abu Dhabi GoSleep Lounge if I arrive or depart from Terminal 1?

A:

If you are in transit and arrive at T1, follow the signs to T3 until you reach the same Security Screening area mentioned above. The distance between both terminals is approx. 5-7 minutes on foot, however, you should estimate an additional max. 10 minute wait in the queue at Security. The Security Screening only applies when you enter T3 from T1, there is no check point when leaving T3 for T1.

Q?

Do I need a UAE visa to use a GoSleep Sleeping Pod at Abu Dhabi or Dubai airports?

A:

No. Our locations are all within the transit area, i.e. you do not require a United Arab Emirates entry visa to use our facility if you are transiting at Abu Dhabi within Terminal 3, or between T3 and T1, or at Dubai International within Concourses A and/or B, or between Concourses A, B and C.

Q?

How do I find GoSleep at Dubai International Airport?

A:

There are two marhaba lounges in Emirates Terminal 3. At Concourse A, the marhaba lounge is located on level 5 between gates A3 and A2. The entrance to the lounge is via a dedicated elevator from the duty free. 
At Concourse B, the marhaba lounge is located on Level 4 near gate B21. The entrance to the lounge is via a dedicated elevator from level 3 departures.

 

Maps of the marhaba locations are available here.

Q?

Do you provide food and beverages?

A:

Not in Abu Dhabi! We do not provide any food or beverages within our lounge, but above the T3 Duty Free area there is a food court with many restaurants and a smoking room.

Our Dubai Pods are located inside the marhaba lounges offering food, beverages, restrooms and showers.

For hygiene reasons, the consumption of food and beverages inside the Pods is not permitted.

Q?

What is the size of the Pod; do you have Sleeping Pods for two people?

A:

We offer you rest and comfort with wake-up service in our spacious and stylish Sleeping Pods which came all the way to the Middle East from the North of Finland. Our Pods are similar to a flat-bed business class seat on an aircraft and can be used for sitting, or sleeping on a comfortable 180° all-flat surface. The Pods’ inner diameters are 200cm (length) and 70cm (width) comfortably accommodating an adult, and even a parent with a small child. We do not offer any “double” Pods accommodating two adults at the same time.

Q?

Do the Sleeping Pods have any additional facilities?

A:

Each Pod comes with a felt-like top canvas (with several small holes for ventilation) to fully or partially close for privacy, an electric socket, USB port, and generously sized storage space for your carry-on luggage underneath the main seat cushion.